Changes to Urgent Care Services

A new integrated urgent care service for illness and minor injuries is being launched in Stockton and Hartlepool on 1 April 2017.

The walk-in service and minor injuries service at One Life Hartlepool will close on 31 March 2017, but other services at One Life will remain. Walk-in and minor injuries services will be re-provided in the new integrated urgent care centres at the University Hospital of North Tees and the University Hospital of Hartlepool.

The 24/7, GP-led facility will be provided as an alliance by North Tees and Hartlepool NHS Foundation Trust, Hartlepool and Stockton Health (the local GP Federation) and North East Ambulance Service NHS Foundation Trust, from the University Hospital of North Tees and the University Hospital of Hartlepool.

It will include out of hours services, where patients can see a GP or urgent care practitioner for urgent care needs or minor injuries.

If you are unwell and need to use the service we advise that you book an appointment first by phoning 111. If you have a minor injury, you should walk into the service.

Patients will continue to access their own GP practice as they do now. However, when local practices are closed you should call 111 for an appointment with the urgent care service.

For your information, this new Integrated Urgent Care Service leaflet has been produced by the organisations providing the NHS 111 service and urgent care centres.

If you are unsure if you need to see your normal GP (doctor) or attend an urgent care centre then NHS 111 will advise you.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website