Our practice offers an eConsultation service which currently operates Monday to Friday (excluding bank holidays). The usual hours of eConsultation are 08:30am - 11:00am. However, due to the extremely high use of this service we may close this earlier each day.

As we move towards our Care Navigation model, please read the information here before submitting an eConsultation to ensure you are using the most appropriate service for your needs today.

eConsultations are reviewed by our Care Navigators and allocated accordingly to the most appropriate clinician. An eConsultation does not mean an automatic appointment.

If you are unwell, we strongly advise contacting the practice by telephone and not by submitting an eConsult. eConsultations are not always actioned same day.  

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account or Systmonline. You can access them using their websites or apps.

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

To set up Systmonline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to Systmonline or use the app to register